Customer Terms and Conditions

The Platform is operated by Vochus Global Services Ltd ("Vochus", "we", "us", "our"), a service management company providing a digital platform that connects customers with independent service providers for cleaning, repair, and related services within the United Kingdom.

2.1 The Platform enables customers to:

• Book residential cleaning, office cleaning, and repair services
• Schedule, reschedule, or cancel appointments
• Make payments for services
• View assigned service provider details
• Communicate through the Platform

2.2 Vochus acts as a service management and booking platform only. Service providers are independent contractors, not employees of Vochus.

3.1 To use the Platform, you must:

• Be at least 18 years old
• Provide accurate, complete, and current registration information

3.2 You are responsible for:

• Maintaining the confidentiality of your login details
• All activities carried out under your account

3.3 We reserve the right to suspend or terminate accounts containing false, misleading, or incomplete information.

4.1 When you submit a service request, it constitutes an offer to receive services under the selected terms.

4.2 All bookings are subject to:

• Availability of service providers
• Confirmation by the Platform

4.3 Vochus reserves the right to:

• Reassign service providers
• Cancel bookings due to operational, safety, or compliance reasons

5.1 Prices displayed on the Platform are inclusive of applicable charges unless otherwise stated.

5.2 Payment must be made in full through the Platform before service delivery unless explicitly agreed otherwise.

5.3 Accepted payment methods may include:

• Debit or credit cards
• Online payment gateways
• Other approved payment options

5.4 Vochus is not responsible for delays or failures caused by third-party payment processors.

6.1 Customers may cancel or reschedule bookings through their dashboard, subject to applicable notice periods.

6.2 Cancellation fees may apply depending on:

• Time of cancellation
• Service type

6.3 Refunds (where applicable) will be processed to the original payment method and may take several business days.

7.1 Service providers are responsible for performing services with reasonable skill and care.

7.2 Vochus does not guarantee:

• The outcome or quality of services
• Completion times
• Results of repair or cleaning services

7.3 Customers must:

• Provide safe access to the service location
• Ensure accurate service information
• Inform Vochus of any risks or special requirements

8.1 Any service-related complaints must be reported through the Platform within 48 hours of service completion.

8.2 Vochus will investigate complaints and may:

• Liaise with the service provider
• Offer re-service or partial refunds where appropriate

8.3 Vochus's decision following investigation shall be final, subject to applicable consumer laws.

You agree not to:

• Misuse the Platform
• Provide false or misleading information
• Abuse, harass, or threaten service providers or staff
• Attempt to bypass Platform payments or systems

Violation of this section may result in immediate suspension or termination of your account.

10.1 To the fullest extent permitted by UK law:

• Vochus shall not be liable for indirect, incidental, or consequential losses
• Vochus is not liable for acts or omissions of independent service providers

10.2 Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation

11.1 Service providers may hold their own insurance.

11.2 Customers are responsible for safeguarding valuables and personal property.

11.3 Vochus is not liable for loss or damage unless caused by our proven negligence.

12.1 Personal data is processed in accordance with UK GDPR and our Privacy Policy.

12.2 By using the Platform, you consent to:

• Collection and processing of personal data
• Sharing relevant information with service providers for service delivery

13.1 We may suspend or terminate access to the Platform if:

• These Terms are breached
• Fraud or misuse is suspected
• Required by law or regulation

13.2 Termination does not affect accrued rights or obligations.

14.1 We may update these Terms from time to time.

14.2 Updated Terms will be posted on the Platform and become effective immediately unless stated otherwise.

15.1 These Terms are governed by the laws of England and Wales.

15.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.