Service Provider Terms and Conditions

1.1 You acknowledge and agree that you are engaged as an independent contractor, not as an employee, worker, agent, or partner of Vochus.

1.2 Nothing in this Agreement shall create:

• An employment relationship
• A partnership or joint venture
• Entitlement to employment benefits

1.3 You are solely responsible for:

• Your tax obligations (including Income Tax and National Insurance)
• Pension contributions
• Insurance requirements

2.1 To register as a Provider, you must:

• Be legally entitled to work in the United Kingdom
• Be at least 18 years old
• Provide accurate personal details
• Submit required documentation (including proof of identity and right to work)

2.2 Vochus may request:

• Proof of address
• National Insurance number
• Relevant trade certifications
• Enhanced or basic DBS check (where applicable)
• Public liability insurance documentation

2.3 Vochus reserves the right to approve or reject applications at its sole discretion.

3.1 Registration does not guarantee activation.

3.2 Your account will only become active after:

• Verification of submitted documents
• Administrative review and approval

3.3 Vochus may suspend or deactivate your account at any time if:

• Documentation becomes invalid
• Misconduct is suspected
• You breach this Agreement

4.1 Providers may receive service requests via the Platform.

4.2 You may accept or decline assignments within the specified time.

4.3 Once accepted, you are contractually committed to perform the service unless:

• The customer reschedules or cancels
• Vochus reassigns the booking

4.4 Repeated cancellation or failure to attend may result in suspension.

5.1 You agree to:

• Perform services with reasonable skill, care, and professionalism
• Comply with UK laws and regulations
• Follow any service specifications provided

5.2 You must:

• Arrive on time
• Wear appropriate attire
• Maintain respectful conduct
• Use suitable tools and equipment

5.3 You must not:

• Harass or discriminate against customers
• Accept off-platform payments
• Share customer data outside the Platform

6.1 Providers may be assigned to specific branches within the system.

6.2 You shall:

• Only accept and perform jobs allocated to your assigned branch
• Not access or attempt to access data belonging to other branches

6.3 Branch reassignment may be made by Super Admin at any time.

7.1 Payment for completed services shall be processed through the Platform.

7.2 Vochus may deduct:

• Platform service fees
• Processing charges
• Applicable adjustments or penalties

7.3 Payment timelines will be specified within the Provider dashboard.

7.4 You agree not to request or accept direct payment from customers outside the Platform.

8.1 You are responsible for maintaining appropriate insurance coverage, including:

• Public Liability Insurance
• Professional Indemnity Insurance (if applicable)

8.2 You are liable for:

• Damage caused by negligence
• Loss arising from improper service delivery

8.3 Vochus shall not be liable for:

• Personal injury arising from your negligence
• Damage caused by your misconduct

Nothing in this Agreement limits liability for fraud or death caused by negligence.

9.1 If issued with a digital staff ID:

• You must not share, duplicate, or misuse it
• You must present it accurately during service

9.2 Misuse of verification systems may result in immediate termination.

10.1 Customer complaints may trigger investigation.

10.2 During investigation, Vochus may:

• Temporarily suspend your account
• Request written explanation
• Review service history

10.3 Repeated substantiated complaints may lead to permanent removal.

11.1 You must comply with UK GDPR requirements when handling customer information.

11.2 You must not:

• Store customer data unnecessarily
• Share personal information with third parties
• Use customer information for personal marketing

11.3 Confidential business information of Vochus must not be disclosed.

12.1 Providers must not:

• Directly solicit customers introduced through the Platform
• Offer services outside the Platform to avoid platform fees

12.2 Breach of this clause may result in:

• Immediate termination
• Legal recovery of losses

13.1 Vochus may suspend or terminate your account if:

• You breach this Agreement
• Fraud or dishonesty is suspected
• You damage the reputation of the Platform

13.2 You may terminate your participation by providing written notice.

13.3 Outstanding payments will be processed subject to deductions and compliance checks.

14.1 The Platform, branding, logos, and system materials remain the property of Vochus.

14.2 You may not reproduce or misuse any intellectual property without written consent.

15.1 Vochus may update these Terms from time to time.

15.2 Continued use of the Platform after updates constitutes acceptance of revised terms.

This Agreement is governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of its courts.